LAST UPDATED January, 2024

At V360 Marketing Ltd. ("we", "us", "our"), we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, use our in-house CRM (powered by GoHighLevel), or access our digital marketing services.

1. Who We Are

V360 Marketing Ltd

Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Email: [email protected]

ICO Registered.

2. What We Collect

We may collect and process the following types of personal data:

Full name

Email address

Business name

Payment and billing details

Phone number

Website and usage analytics

CRM data (if you use our platform)

We only collect data necessary to provide our services or improve your experience.

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract: to provide the services you request.

Consent: where you opt into marketing or email updates.

Legitimate Interests: for improving our platform, preventing fraud, and ensuring system security.

4. How We Use Your Data

We use your personal data to:

Deliver and manage CRM and digital marketing services.

Communicate with you regarding your account or services.

Improve the performance and usability of our platform.

Send newsletters or updates (only with consent).

Manage billing, invoicing, and support.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted service providers, including:

Stripe (payment processing)

GoHighLevel (CRM platform infrastructure)

Xero or similar accounting software (billing records)

Email delivery providers (e.g., Mailgun or Outlook)

All third-party providers are contractually required to process your data in accordance with this Privacy Policy and applicable UK data protection laws.

6. Data Retention

We retain your personal data:

As long as your account is active or services are ongoing.

Up to 7 years for financial and legal compliance after service termination.

Until you withdraw consent for marketing communications.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion ("right to be forgotten")

Object to processing

Request data portability

Withdraw consent at any time

To exercise these rights, contact: [email protected]

8. Cookies

We use cookies and tracking technologies to:

Enable platform functionality

Collect usage statistics

Personalise your experience

You may disable cookies in your browser settings, but some features may no longer work.

9. Complaints

If you believe your data rights have been violated, please contact us at [email protected]

If unresolved, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

www.ico.org.uk

10. Data Processor Agreement & GDPR Compliance

V360 Marketing Ltd is registered with the Information Commissioner's Office (ICO) and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in all data handling practices.

If you are a client using our CRM or marketing services, you confirm that you have the legal right to collect, store, and process any personal data shared with us for the purpose of fulfilling services under this Agreement.

V360 Marketing Ltd agrees to:

Only process personal data on your behalf, as required for service delivery.

Implement appropriate security and access controls to protect personal data.

Notify you promptly of any data breach affecting your data.

Not share, sell, or use your data for any purpose outside the agreed scope of services.

If we act as a data processor on your behalf, we do so under strict data processing terms and in full compliance with applicable law.